Article ID : 00275967 / Last Modified : 25/02/2022

The sensors on the TV don't work and remote control operations or brightness adjustments can't be performed.

    IMPORTANT: This article applies only to specific products. Check the Applicable Products and Categories section of this article for details.

    There is a remote control light receiving sensor and an ambient light sensor near the center bottom of the TV screen. Placing something in front of the TV, such as a sound bar, can block the sensors and prevent them from working properly. Move the obstacle away from the TV until the sensors operate normally.

    Note: Check the TV instruction manual for information regarding the locations of the sensors.