Article ID : 00110991 / Last Modified : 03/09/2018

Voice Commands do not work on my remote control.

Does the included remote support voice recognition?

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Prior to performing further troubleshooting steps, confirm whether the remote control has a microphone mark on the upper hand corner. Remote controls that support voice recognition will have this mark shown below.

Image

  • [A] Android TVs released in 2015: Type A (Touchpad Remote Control that supports voice recognition)
  • [B] Android TVs released in 2016 or later: Type B (Remote control that supports voice recognition)


NOTE: If the Mic button/voice command function does not work on your Voice command remote control after updating the TV, refer to the following: How to re-pair your Voice command remote control to your TV


If voice recognition does not work, even when you use a remote control that supports the voice recognition function, check the following items.

  1. An Internet connection is necessary to use voice recognition.

    Follow the steps below to make sure that your TV can connect to the Internet.

    1. Using the supplied remote, press the HOME button.
    2. Select Settings.
    3. Under the NETWORK & ACCESSORIES category, select Network.
    4. Under Network, select Advanced settings.
    5. Select Network status.
    6. Select Check Connection.
       
  2. You need to pair your remote control to your Android TV before it will work. If you have previously paired your remote control, you can unpair and re-pair your remote control again.

    The pairing method differs depending on the type of remote control. See the images above to check whether the remote control that you use is Type A or B.
     
  3. Speak directly into the microphone built into the top portion of the remote control. Position the microphone closer to your mouth, or speak in a loud and clear voice.

    Image

    [C] MIC position (This image is for Type A Touchpad Remote Control.)

  4. Voice recognition cannot be used in all circumstances.

NOTE: For TVs that do not come with a remote control as shown above, you can use one of these two alternatives to the voice recognition function of the TV.

  1. Use a software keyboard.
  2. Use the following applications on your mobile device or tablet.

    NOTE: In this case, it is necessary to connect your smartphone or tablet to the same network as the TV.