Android TV system software FAQ
For assistance with software and app updates, please select a topic from the list below:
IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.
Apps
- What are the applications that I can update from App updates in the Help screen?
- Update pre-installed Apps on your Android TV
- Apps won't install or update from the Google Play store
Software Update
- Perform a software update on an Android TV
- Automatic software update for the TV
- How long does the software update on the Android TV take?
- The screen for software update appears during the initial setup of the Android TV
- Android TV: find the model name, serial number, and software version of your TV
- Changes with the Home Menu after the software update
Update Troubleshooting and Errors
- Android TV software update doesn't start
- Error 2123: Appears during a software update on an Android TV
- Software update doesn't complete using the TV menu
- The software update for my TV fails
- Error: Software Update appears when using some of the functions and applications of the TV
Troubleshoot Problems After an Update
- Android TV does not work properly after software update.
- The brightness of the backlight changes after performing a software update on the Android TV
- The Android TV™ turns on automatically. The Android TV turns off automatically.
- Unable to complete the firmware/software update using the television menu.
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