Android TV system software FAQ

For assistance with software and app updates, please select a topic from the list below:

• Apps
• Software Update
• Update Troubleshooting and Errors
• Troubleshoot Problems After an Update

IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.

Apps

• What are the applications that I can update from App updates in the Help screen?
• Update pre-installed Apps on your Android TV
• Apps won't install or update from the Google Play store

Software Update

• Perform a software update on an Android TV
• Automatic software update for the TV
• How long does the software update on the Android TV take?
• The screen for software update appears during the initial setup of the Android TV
• Android TV: find the model name, serial number, and software version of your TV
• Changes with the Home Menu after the software update

Update Troubleshooting and Errors

• Android TV software update doesn't start
• Error 2123: Appears during a software update on an Android TV
• Software update doesn't complete using the TV menu
• The software update for my TV fails
• Error: Software Update appears when using some of the functions and applications of the TV

Troubleshoot Problems After an Update

• Android TV does not work properly after software update.
• The brightness of the backlight changes after performing a software update on the Android TV
• The Android TV™ turns on automatically. The Android TV turns off automatically.
• Unable to complete the firmware/software update using the television menu.