Article ID : 00119616 / Last Modified : 27/11/2019

I cannot download, install or update any applications from the Google Play Store.

    ・Applications cannot be installed from Google Play, Install pending... is shown on their icon in HOME menu.

    ・The Server error message appears and I cannot access the Google Play Store.

    1. Check the available storage space.
      To download an application, the available storage space is required to be larger than the application size to be installed. 
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Device PreferencesStorageInternal shared storage — Available. (Android™ 9)
        • Select Storage & resetInternal shared storageAvailable. (Android 7.0, Android 8.0)
        • Select Storage & resetStorageAvailable. (Android 6.0)
      NOTE: If you download an application when the storage is full, the Server error message appears, and you will become unable to access the Google Play Store.
       
    2. When there is not sufficient available storage space, uninstall unnecessary applications.
      NOTE: When an application is uninstalled, the all data related to the application is also erased.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Apps — See all apps, and then check the Installed apps category. (Android 9)
        • Select Apps, and then check the Downloaded apps category. (Android 8.0 or earlier)
      4. Select an application to uninstall.
      5. Select Uninstall.
      6. Select OK
      If the measures above do not solve the problem, follow the instructions below.
       
    3. Reset the TV.
      For how to reset the TV, refer to:
      How to restart (reset) an Android TV™?
       
    4. Please cancel all downloading and Installing apps.
      1. Press the HOME button on the remote control.
      2. Select Google Play Store in the Apps.
      3. Select My Apps.
      4. Select Downloading....
      5. Open the application icon.
      6. Select CANCEL INSTALL or select the stop icon.
    5. Please perform the Clear Data and Clear Cache for Google Play services.

      For Android 9
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. Select Apps — See all apps — Google Play services in the System apps category.
      4. Select Clear data — Clear data — OK.
      5. Select Clear cache — Clear cache — OK.

      For Android 8.0

      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. Select Apps — Google Play services in the System apps category.
      4. Select Clear data — OK.
      5. Select Clear cache — OK.

      For Android 7.0 or earlier

      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. Select Apps — Google Play services in the System apps category.
      4. Select Clear data — OK, and on the screen that is displayed, select CLEAR ALL DATAOK.
      5. Select Clear cache — OK.

    NOTE: You cannot install restricted applications when the Parental controls have been set.
    Check the settings by performing the following procedure.

    1. Press the HOME button on the remote control.
    2. The next steps will depend on your TV menu options:
      • Select  Apps — Google Play Store — Settings — Parental controls.
      • Select Google Play Store — Settings — Parental controls or Parental controls Settings.