Article ID : 00235894 / Last Modified : 28/11/2019

Unable to control the set-top box (cable/satellite box).

    IMPORTANT:

    NOTES:

    • You can perform the Cable/Satellite box setup to control the cable/satellite box (set-top box) with the TV remote control.
      However, you cannot use the Power button on the TV remote control to turn the set-top box on or off. You can use the TV button to turn the set-top box on or off. Follow the procedures below.
      1. Select the set-top box (STB) with the INPUT button on the remote control.
      2. Press the TV button on the remote control — select Power.
    • When operating the TV’s remote control, point it at the Cable/Satellite box.

    • Depending on the external devices, some buttons may not respond. There are also some set-top boxes that do not respond to the Cable/Satellite box setup

    • If you press and hold a button on the remote control, the operation may not work. feature of Cable/Satellite box setup does not support long press or holding down buttons such as CH+/- buttons. Press these buttons repeatedly. 

    • The REC (STB) key on the screen will not work for set-top boxes that do not have the recording function.

    Check the following.

    1. Make sure that the connected set-top box supports the Cable/Satellite box setup function.

      NOTE: Contact the device manufacturer to confirm its compatibility with the Cable/Satellite box setup function.

    2. Make sure that the TV and the set-top box are turned on.
       
    3. Set up Cable/Satellite box setup:
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. Select Watching TVExternal InputsCable/Satellite box setupCable/Satellite box control setup.
      4. Follow the on-screen instructions.
    4. Connect the TV remote control to the TV via Bluetooth.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & AccessoriesBluetooth settings — Set Bluetooth to ON. (Android™ 9)
        • Select Bluetooth settings — Set Bluetooth to ON. (Android 8.0) 
      If both SONY TV VRC 001 and Connected are displayed in Bluetooth settings, the TV remote control is already connected to the TV via Bluetooth.
    5. Try the steps below in the following situations:
      Only SONY TV VRC 001 is displayed, Connected is not displayed, and the TV remote control is paired but not connected to the TV.

      1. Check the Bluetooth connection again.
      2. Reset the TV.
      3. Remove the batteries from the remote control and reinsert them.
    6. If the remote control is disconnected, it may become more stable if its software is updated. Check whether there is a software update for the remote control.

      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & AccessoriesRemote controlSoftware update. (Android 9)
        • Select Remote controlSoftware update. (Android 8.0)

      NOTES:

      • If the message Would you like to update the remote control software now? is displayed, you can update the remote software. Follow the on-screen instructions and operate the remote control.
      • If the remote control software update proceeds but fails every time, the battery power may be low. Replace the batteries, and then try updating the remote control software again.
         
      • If the message Please use a Voice Remote Control to select this item is displayed, the Bluetooth feature may have frozen temporarily. Remove and insert the batteries or reset the TV, and then try updating the remote control software again.
      • If the message Your software is up to date is displayed, you do not need to update the software.
    7. If SONY TV VRC 001 is not displayed, pair the TV remote control with the TV as follows.

      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & AccessoriesRemote control — Connect via Bluetooth. (Android 9)
        • Select Remote controlConnect via Bluetooth. (Android 8.0)
      4. Following the instruction on the screen.