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Sony SupportLCD TVs (BRAVIA)

KDL-32EX550

Included components may vary by country or region of purchase: RM-JD027, RM-YD077, RM-GD023, RM-SD015

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DownloadsManualsQuestions & Answers

Support Community

A place where you can find solutions and ask questions

TV Troubleshooting Guide

Save time, fix your TV online with this easy guide
Important Information

Popular Topics

Demonstration & Installation of TV

*Terms & Conditions apply

Purchase Parts and Accessories

Find replacement remote controls, parts and accessories.
  • Having trouble with your remote? Here are the five most common causes and how to solve them
  • How to turn off or exit the DEMO mode on the TV.

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Where to Buy

Buy the latest genuine products only from our authorized dealers.

Important Information

  • Termination of TV Software Updates for certain models
  • End of support notification for products using the Windows 7 operating system
  • Notice for BRAVIA TV owners: Termination of VEWD TV Store on Sony 2012 through 2018 BRAVIA TVs
  • Termination of Track ID, Music Search, Video Search on Sony 2011 and 2012 BRAVIA TVs
  • Notice for BRAVIA TV owners: Termination of Twitter Service Availability on Sony 2010 through 2016 BRAVIA non-Android TV models
  • Notice regarding discontinuation of TV Programs and Video on Demand
  • Notice for certain Sony BRAVIA LCD TVs Repeated Reboot and Temporary Disabled Internet Services
  • Notice for Sony product owners:End of Skype Service Availability
  • Notice for BRAVIA owners: Termination of Facebook App on selected BRAVIA televisions
  • Notice for Sony product owners: Termination of YouTube service availability affecting 2012 BRAVIA TVs
  • Notice for BRAVIA owners: Termination of Bookmark function on selected BRAVIA televisions

Downloads

Looking for Firmware / Software Update of your TV?

Find out where to find and how to update here.

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Termination of Software UpdateRelease Date: 27/10/2021
    27/10/2021

Manuals

  • English
  • French
  • Persian
  • Russia
  • Simplified Chinese
  • Traditional Chinese
File Size
Release Date
  • Help Guide (Web manual)File size is not provided.Release Date: 26/04/2012
    26/04/2012
  • Help Guide (Web manual)File size is not provided.Release Date: 26/04/2012
    26/04/2012
  • Help Guide (Web manual)File size is not provided.Release Date: 26/04/2012
    26/04/2012
  • [PDF]Operating Instructions(4.15 MB)Release Date: 12/04/2014
    4.15 MB
    12/04/2014
  • [PDF]Operating Instructions(7.03 MB)Release Date: 12/04/2014
    7.03 MB
    12/04/2014
  • [PDF]Operating Instructions(9.59 MB)Release Date: 12/04/2014
    9.59 MB
    12/04/2014

Questions & Answers

  • BRAVIA TV Troubleshooting Guide
  • The picture on the TV screen is too dark.
  • No longer able to find the Dailymotion app.
  • BRAVIA USB Compatibility Chart For 2012 Models
  • How to format USB storage device for playback on TV?
  • Netflix errors messages and error codes
  • How to determine which version of the Netflix app is on my Sony device?
  • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
  • Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor.
  • The Netflix icon is missing.
  • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
  • When streaming Netflix Ultra HD, the image is not in 4K.
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