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Sony SupportLCD TVs (BRAVIA)

KD-49X7002F

Included components may vary by country or region of purchase: RMT-TX301P

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    DownloadsManualsQuestions & Answers

    Support Community

    A place where you can find solutions and ask questions

    TV Troubleshooting Guide

    Save time, fix your TV online with this easy guide
    Important Information

    Popular Topics

    Demonstration & Installation of TV

    *Terms & Conditions apply

    Purchase Parts and Accessories

    Find replacement remote controls, parts and accessories.

    Get Help With Video Streaming Services

    Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.

    BRAVIA TV Apps Troubleshooting Guide

    Learn how to solve some common issues you may have with apps on your TV.
    • Find what you are looking for...manuals, firmware, drivers, specifications and more
    • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
    • Having trouble with your remote? Here are the five most common causes and how to solve them
    • 2018 Sony Smart TV Interactive Guide

    TV Connectivity Guide

    Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

    Sound & Audio

    Get help with audio settings and troubleshooting.

    Picture, Screen & Flashing Lights

    Get answers to common questions like lines on the screen, no picture and image quality.

    Where to Buy

    Buy the latest genuine products only from our authorized dealers.

    Important Information

    • End of support notification for products using the Windows 7 operating system
    • Notice for BRAVIA TV owners: Termination of VEWD TV Store on Sony 2012 through 2018 BRAVIA TVs
    • Termination of Serial Abtak service on Sony 2016 through 2018 BRAVIA Android and non Android TVs
    • Software Update for Enhanced Security
    • Notice regarding discontinuation of TV Programs and Video on Demand
    • Notice for certain Sony BRAVIA LCD TVs Repeated Reboot and Temporary Disabled Internet Services

    Downloads

    Support by Sony mobile app

    Stay informed about news, software/firmware updates and more!

    Release Date
    • Firmware update to v1.904 for Asia PacificRelease Date: 27/01/2021
      27/01/2021
    • Firmware update to v1.870 for Asia PacificRelease Date: 04/03/2020
      04/03/2020

    Manuals

    • English
    File Size
    Release Date
    • Help Guide (Web manual)File size is not provided.Release Date: 30/09/2020
      30/09/2020
    • Help Guide (Web manual)File size is not provided.Release Date: 29/09/2020
      29/09/2020
    • Help Guide (Web manual) - IndiaFile size is not provided.Release Date: 25/11/2019
      25/11/2019
    • [PDF]Operating Instructions(2.23 MB)Release Date: 28/05/2018
      2.23 MB
      28/05/2018

    Questions & Answers

    • BRAVIA TV Troubleshooting Guide
    • What is Screen Mirroring and how do I use it with my Sony TV?
    • How to perform a Firmware / Software update on BRAVIA TV?
    • [VIDEO] Unbox the Sony BRAVIA R42F, W62F, W62G, W67F, W67G, W80F, W80G, X70F, X70G, X75F, X85F, X80G Series
    • Setup and Troubleshoot Netflix
    • Netflix errors messages and error codes
    • How to determine which version of the Netflix app is on my Sony device?
    • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
    • What are the compatible HDR formats on my TV (other than Android TV™)?
    • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
    • The Netflix icon is missing.
    • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
    • When streaming Netflix Ultra HD, the image is not in 4K.
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