If your smartphone does not recognize the ECM-AX10 microphone, check the following:
- Make sure the microphone's USB Type-C® connector is fully inserted into the smartphone's USB port. A smartphone case may prevent a proper connection. If necessary, remove the case and reconnect the microphone to see if the microphone is recognized.
- If your smartphone has an OTG (On-The-Go) setting, OTG may be turned off by default. Turn on OTG in your smartphone's settings. For details, refer to your smartphone's instruction manual.
- If you're using the Spatial Audio Video Tool app on an Android device and a microphone access prompt appears, tap OK to allow the app access to the microphone. When the microphone is recognized, the model name "ECM-AX10" appears in the upper-left corner of the app screen.