Article ID : 00269542 / Last Modified : 14/10/2021

There is no sound from the neckband speaker or headphones when connecting to a TV via the wireless transmitter.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Make sure the Digital Audio Output setting on the TV is set to PCM. If the Digital Audio Output setting on the TV is set to something other than PCM, the audio may not output properly.