Article ID : 00263037 / Last Modified : 28/05/2021

I cannot access the IPTV app and I get error 22 after the Refresh Internet Content suddenly starts.

The services listed in All Apps disappear and cannot perform a software update with an error.

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    If you encounter this issue, try the following troubleshooting steps:

    Perform both an Initialize Personal Information and Refresh Internet Content procedure

    1. Perform an Initialize Personal Information procedure to clear the cached data files:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select Customer Support.
      3. Select Initialize Personal Information.
    2. Perform a Refresh Internet Content procedure:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select System Settings.
      3. Select Set-up.
      4. Select Network.
      5. Select Refresh Internet Content.

    Perform a Factory Settings procedure

    If the issue is still not resolved, perform a Factory Settings to reset your TV.
    NOTES:

    • The Factory Settings procedure returns all settings to the factory default values. After completing this process, the initial set-up screen will be displayed.
    • Be sure not to turn the TV off during this period (it takes about 30 seconds) or press any buttons.
    1. On the supplied remote control, press the HOME button, and then select Settings.
    2. Select Customer Support.
    3. Select Factory Settings.

    Launch YouTube™ or Maxdome service

    Once all the steps above are done, launch the YouTube or Maxdome service and follow the instructions to perform a software update.