Article ID : 00256077 / Last Modified : 09/07/2021

TV has no sound or picture when connected to a PS5™ with an HDMI cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5 gaming console.

    NOTE: Firmware update version v6.0414 was released and made available for this issue. This firmware update version may be replaced over time with a newer version that includes this benefit. If your TV software is not up to date, please update the TV to the latest software. For how to update, refer to the How do I perform Firmware/ Software Updates for my Android TV™/Google TV™? article.