Article ID : 00253516 / Last Modified : 30/10/2020

HEIF images shot with the camera cannot be played back on a smartphone.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Both 8 bits and 10 bits are defined for the HEIF format. However, this camera uses the 10-bit HEIF format in order to provide higher-quality images. Although the 10-bit HEIF format complies with standards defined by the ISO, it cannot be played back on many smartphones and other devices that support the 8-bit HEIF format. (As of September 2020)

    To play back 10-bit HEIF images shot with the camera on a smartphone, try converting them into JPEG or TIFF files on a computer using the HEIF Converter before transferring them to the smartphone.