Article ID : 00135655 / Last Modified : 27/11/2019

How to set a PIN code / How to cancel a PIN code that you have forgotten

I entered the PIN code, but it is not being accepted.

    You can set a PIN code to use. The method for setting/resetting a PIN code is different for each feature.

    Parental controls 

    Configure the parental controls or parental lock settings for broadcasts, streaming channels and other items.
    To set a Parental controls or Parental lock, please follow the steps below:

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select Watching TVParental controls or Parental lock.
      • Select Parental lockPIN Code.
    4. Set your desired 4-digit PIN code.

    If you have forgotten your PIN code, enter the master PIN code for your TV.
    NOTE: Contact Sony Customer Support to confirm the master PIN code.
     

    Parental controls / Parental lock (Broadcast)

    Configure the parental controls or parental lock settings for broadcasts.
    To set a Parental controls or Parental lock (Broadcast), please follow the steps below:

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select Watching TVParental controls.
      • Select Watching TVParental lock (Broadcast) PIN Code.
      • Select Parental lock (Broadcast)PIN Code.
    4. Set your desired 4-digit PIN code.

    If you have forgotten your PIN code, enter the master PIN code for your TV.
    NOTE: Contact Sony Customer Support to confirm the master PIN code.
     

    Parental controls / Parental lock (Streaming channels)

    Configure the parental controls or parental lock settings for streaming channels. Only available when the TV is connected to the Internet and the specific app is installed.
    To set a Parental controls or Parental lock (Streaming channels), please follow the steps below:

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select Watching TVParental controls.
      • Select Watching TVParental lock (Streaming channels).
      • Select Parental lock (Streaming channels).
    4. Set your desired 4-digit PIN code.

    If you have forgotten PIN code, perform a Factory data reset of your TV. If you need to enter a PIN code when performing the Factory data reset, enter the master PIN code for your TV.

    NOTES:

    Restricted Profile

    Restrict access to apps and other content.
    To set a Restricted Profile, please follow the steps below:

    • If setting your first PIN
      1. Press the HOME button on the remote.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Device PreferencesSecurity & restrictionsCreate restricted profile. (Android™ 9)
        • Select Security & restrictionsCreate restricted profile or Restricted profile. (Android 8.0 or earlier)
      4. Set a new PIN.
      5. Re-enter new PIN.
      6. If there is an application that you want to set as exempt, select the application and set it to Allowed.
      7. Press the BACK button to return, and select Enter restricted profile.
       
    • If you have already set up a PIN
      1. Press the HOME button on the remote.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select Device PreferencesSecurity & restrictionsEnter restricted profile. (Android 9)
        • Select Security & restrictionsEnter restricted profile. (Android 8.0 or earlier)

    Your PIN code is also required to do the following.

    • Exit Restricted profile mode
    • Delete information from your profile while not in Restricted profile mode

    If you have forgotten PIN code, check the following.

    • When exiting Restricted profile mode, contact Sony Customer Support to confirm the master PIN code.
    • When deleting information from your profile while not in Restricted profile mode, perform a Factory data reset.

      To perform the Factory data reset for Android TV, refer to:
      How to reset the Android TV to factory settings.