Article ID : 00127383 / Last Modified : 15/09/2019

The video contents of a USB storage device are not displayed in the Video application.

    IMPORTANT: This article only applies to specific products and/or operating systems. Please check the Applicable Products and Categories section of this article.

    A USB device containing video contents is connected, but the following message appears in the Video application.

    No items
    Videos stored on your USB mass storage will appear here.


    It may take time for the contents to appear. They will be displayed soon.



    • The loading time depends on the model or the amount of content in the USB storage device. For example, if 10 to 1,000 files are saved, it takes about 1 minute to 1 and a half minutes.
    • Depending on the model, the screen may be updated repeatedly until all the content is loaded.