Product Reviews

Always had Sony TV best colours best clarity of picture and now they do smart TVs wgat more could you want

I thought it’s gonna be worse decision to buy cuz it’s too expensive but no this thing it’s too unreal To be able to even describe. Colour crystals , standard sound , style , everything it’s unbelievable

Had it less then 2 you and its playing up. Not recommended.

This our second television and it is very good.we like Sony products.

I like the TV, great picture etc. Annoying thing about it though, you switch it off, then a little while later it comes back on itself. I have gone to bed when it has done it, making me think there is someone in the house. I can't seem to find a way of stopping this. A google search reveals I am not alone, lots of people have the same issue with Sony Bravia.

Had this for about a month now and very disappointed. It is very difficult to navigate and the quality is just not what it's talked up to be. I don't normally spend this much on a TV and I never will again.

Since update tv will randomly switch off. £1200 down the drain

I researched for weeks and only bought this because I wanted a sheet of glass for a screen instead of a box and then it still stands well away from the wall.. I bought an OLED over the other option available and provided by my preferred supplier who I have had many TV's off for many years and who have never failed to make me happy. The supposed visual display is no better than my previous TV. I do like the fact sound comes out of the screen where the action is happening but for 3 x the cost of an equivalent HHD TV I feel I have been ripped off.

Device arrived with lots of dead pixels on the screen. Bought from AO.

I’m ok with the tv but can’t get the apple app so would like advice

My prime requirement out of this product was picture quality, with sound quality very much secondary and looks behind that. Apps, speed of response and wifi ability didn't come in to it - no wifi because an ethernet connection will always beat it This A8 (2019 model) delivers where it matters. It took some tweaking and playing with the picture settings to get it to where I was 'very happy', and once all this lockdown is fully over I'll get it professionally calibrated. But once you get it close it delivers on PQ in spades. It really is that good. There may be an element of running in (like some audio systems where the electronics take a bit of time to fully settle) but it's worth being patient and tweaking the settings for a while until it's good. Once it's right HD is superb, from the BBC, Sky and some of the higher numbered HD channels on the Sky Q box. Sky Sports in UHD looks fabulous esp F1 coverage. The BT TV box UHD offering doesn't quite meet that so be wary of the source; trying to improve on a poor initial signal won't cut it. BT pls try harder. UHD via the built-in BBC iPlayer (assuming a fast enough connection) is absolutely fantastic. There's a lot of UHD content on there and this tv does it justice. Sound quality is very good through the built-in speakers behind the screen, and the optical out if fed into a decent audio system is superb, provided that the source audio is good enough. Old reruns of ToTP on BBC4 won't do much, well-produced audio on films and music shows will bring the pictures to life. Summary? This is a superb tv. I picked this up at a good price when it was dropping due to the 2020 model launch. but it's not an issue unless you're the sort who prefers to wait forever in case something better & cheaper comes along. It will, it always will, but you'll always be waiting for it...

This is going to happen every year was told tv had to be replaced got told only have one more time to replace then that’s it also with replacement tv guarantee does not renew only from original purchase this is the first time I have bought a Sony tv and last

I have my oled tv had this one month love the picture has has the best picture I have seen on an oled Just wish it had Apple TV app on this model

10 months and the TV goes faulty.. Replacement sent lasted 2 days before that also went faulty. Will never buy another Sony product.

Can't really fault this television pictures great looks good, great with all the apps and services. If I was to moan it would be about the sound but my hearing isn't great so it's probably just me

The picture on this TV is fantastic. The depth of colours and the deep blacks are very immersive and scenes really pop. We bought this over other TVs with the same panel because it has Android TV. It is nice to have the selection of apps and confidence that apps will continue to be developed. It's a good system which gives good customisation options. There have been a few issues with slow performance and the TV restarting, which is annoying, and the system for switching inputs is not particularly polished. We put up with this because the picture is so good. The edges are a bit thin which makes moving it on an arm a bit concerning.

Amazing quality, looks fantastic and extremely simple to use.

Bought this after previously having a Sony TV and it didn't disappoint. Vibrant colours and superb blacks for the price range. Got it at a steal for £1499

Great picture, not tested sound as connected to hi-fi. Generally easy to use remote control and menu functions. Google Play doesn't play my films in my library, so I have to uninstall the app updates. Annoying, the updates are reinstalled every night so I have to repeat this process. Unable to download Sony Select channel list, which allows it tobe edited on PC.

Problem with motherboard but you replaced within 1 week. Excellent response. Service is first class.

Bought this oled tv paid a bit more than Sony’s rivals because it was a Sony quality brand, however I would not purchase again program info can be hit or miss and remote control is slow to react WiFi pleases itself when it connects and disconnects I bought a none oled Sony smart tv at the same time as this one for my other room and that one is worse forever freezing and hard to watch when on WiFi , overall disappointing

I bought this a month ago and i must say it has a fantastic picture and is easy to navigate around the different features.

exceptional picture quality great colours and details a different class in TVs the picture is so natural and crisp

Had the AG9 TV just over one week. Only one gripe. You can't record TV if YouView is active. If you turn YouView off you can record TV but you lose iPlayer, itv hub, and more4. You still have the 5 hub but that's not enough. Apart from that quirk the TV is superb.

Excellent TV, so good I have bought the 55’’ version as well

I bought this tv in early 2020 and it has been a disappointment . I am currently in contact with Sony regarding the following The EPG does not work properly on Astra 28.2 - meaning that if you buy this tv in Ireland that you cannot get a proper 7 day epg on freesat. Saorview epg does work as does ASTRA 13.2 - but not Astra 28.2 The system fails to record programs - this is an intermittent problem that I am unable to track down The unit occasionally loses the entire tv stations Contact with SONY to deal with the issues has been frustrating and SONY are totally ineffective in dealing with the problems

Received as a present. Very happy great picture great product

I bought this on recommendation of Sony rep in store currys. Went initially in for LG TV but was swayed because of deal. To be honest its the first android OS TV I have bought, but has caused me no end of issues with every update. Input switching by itself and does not communicate well with my LG soundbar. Info banner appears across to of TV every now and then which makes for distracted viewing. And to really top it off unrelated to same product but same manufacturer, my entertainment system in my car has decided not to function properly either. From growing up in 80's 90's and early 200's Sony has really just have up on quality and longevity.

After five months the screen failed and the set had to be replaced.

I bought this TV four weeks ago paid more than I would normally but please l have. The picture is very clear and crisp and the sound is amazing l do have a Sony sound base but no need to use it as it is an excellent product. Very easy to set up would recommend to anyone Barrie

Had this for about 4 weeks now and still cannot believe the depth of colour and vibrancy of this screen. Richard Attenborough would be proud to see life in colour on this. Its Epic. The sound is really strong too, despite not having the external system set up yet. May not actually need it.

Seriously impressed with the picture and the on board speaker system is also very impressive for TV audio. A major disappointment is that Freesat is not supported, in areas that rely on repeaters with limited programme material for free view, it is frustrating that the interface for the satellite connection is so poor. Hopefully a future software update will add Freesat to this TV and take it up a touch in the rating.

I bought this tv expecting it to be good but it’s better then good, great value

I have had the 4K tv oled KD55AG fir a year now and it’s Brocken down so it’s very poor quality an waiting fir a new one to get to me for over a month why has Sony not fixed this problem an left the customer with out a tv this is one of Sony so call new tv an it only lasted one year so very upset that the TV has broken down I’ve had Sony tv for years but no problem till I buy 55 4K oled KD55AG.

After years of having Samsung TVs finally have a Sony model and very happy with my purchase for design and performance.. only improvements I’d make would be better handset and tv apps run quicker

We’ve had our TV for 2 weeks now and we are amazed at the picture and sound quality! It’s like being at the cinema everyday! Love it so much going to upgrade the rest of the TVs throughout the house!

On the whole, it is a good tv, excellent picture quality and some good features. However, it has a lot of firmware glitches and some annoying quirks. I have had a lot of trouble with i) continually disconnecting from the Ethernet - as yet, unresolved by Sony and so having to reboot router and power down daily; over the past few months I have performed 2x factory resets, 2x firmware updates, cleared out caches, updated the Sony Core Service etc.... Whilst all of this is going on, you cannot use any apps on your 'Smart' tv. iPlayer has also failed to run on numerous occasions without some kind of fix being carried out. The annoying quirks are as follows: the tv comes with built-in YouView, except you cannot record using YouView - you have to disable it to record to a separately purchased external hard drive. Also you cannot access standard apps (All4 for example) without disabling YouView and similarly cannot access some apps unless it is enabled. The support - although fairly prompt - has largely been by email ad usually involves the customer doing all of the legwork, searching various menus, contacting your internet provider for obscure information, downloading/uploading firmware etc. I have paid top-dollar from a top brand name, and so disappointed. Clearly there are significant firmware issues, but Sony will not own up to it, continually throwing the blame at internet issues. I have full-fibre and a download rate in excess of 100Mbps. I dare say these issues are not exclusive to this model...

I have had this tv for a week now, excellent features and still finding more. Great picture even on the non HD channels.

It is a good TV with good picture quality, however, it has a very slow interface that has not been updated and will not be updated in the future. It has very good sound! The processor of the tv is not good because in some dark scenes the picture is blurry compared to other similar TVs. I am not fascinated by the upscaling to 4k option it could be better. It does not have apple airplay and apple tv.

Happy that I choose this TV, great quality for both picture and sound

I bought this a year ago and still enjoying the features and updates

Superb picture, many features but disappointing in slow response time and crashes. Bought at John Lewis and called for support during warranty and was told to reset it and if that didn't help to call Sony. Reset it a number of times and I still have issues. From startup Sony installs YouView for which I see no advantage. It works far better when only using Freeview (note that the recording function does not work with YouView) and when you try to use catchup apps in Freeview it forces you to install YouView. Very very irritating. To resolve it I had to side-load another app to allow catchup apps using Freeview. A very expensive TV with great picture and features but let down by slow performance and continually having to reset the TV and start over. Plus being forced to use YouView for certain functions is is dysfunctional. During my ownership I installed 2 software updates as recommended by Sony. The first warned that performance would be slower until the TV had been run for a while with the new firmware. It did run slower and never speeded up and on the 2nd firmware update it ran even slower and has not got back to the original performance. John Lewis said the TV being reset did go back to the original firmware but that turned out not to be true as resetting and reconfiguring everything only reinstalled the latest firmware. To be picky, but my previous Sony TV had a much better organised remote control and the new one is less intuitive. Also, the remote has to be aimed directly at the sensor on the bottom of the TV which is also a bit irritating. All in all I like the TV and features but it is let down by the problems listed above. The big question is whether or not I would purchase this very expensive TV (over £1000) TV knowing in advance the above problems. The answer is no. Also I am disappointed by John Lewis support which is why I bought the TV from them in the first place. And finally I am deeply offended by this survey which will not allow it to be sent because I am blocking trackers on my computer (69 trackers that will be notified of this survey). I had to turn the blocker off to submit it. All this marketing tracking is offensive.

I’ve had this about 2 weeks and it’s quality is absolutely brilliant, if your thinking of buying a t.v this product is one the you need .

I had a 55" Sony bravia 4k tv and that was great, I decided to treat myself to a 65" and wanted to upgrade to oled. There are many other brands producing high quality screens but I'm a Sony pervert so there was only 1 way for me to go. The build quality is superb and the metal stand has a solid premium feel. The setup is easy and i had it all connected and running in 20 minutes. The picture quality is fantastic and i watched a few 4k oled demos on YouTube that really showed the screen capabilities. I had a sound bar with the old tv and having tested it with new i decided it was no longer needed (possible atmos soundbar in future) Theres 100s of features options and settings and it took a while to have it how i wanted. As a keen football fan this thing is incredible on UHD channels. I'm always satisfied with sony products and i have a lot.

Works with all the android software i have tried without problems. TV is responsive and the picture and sound quality is amazing.

Bought this about just before Christmas and it has proved really good with excellent picture and sound, it works well with my Bose sound system and was fairly easy to set up and use. Excellent oroduct

Great quality product with easy to use features. Good delivery and communications/updates also.

I bought this a month ago, it the box it’s a stylish tv very thin, set up and turned on, was immediately blown away with the clarity of picture. Set up the smart side with Netflix and Amazon accounts all fine, then two weeks after it started saying it’s lost the internet, which is no problem on normal channels, but when using Netflix it would freeze, but all other devices getting internet so a software problem I would think, this happened for few days running , trying everything recommended on the forums, as this is a common problem it seems, but touchvwood it seems to have settled down again this last week!

Recently purchased and very pleased with the picture and sound quality

Bought this to replace a 49” Sony Bravia which we’d been very happy with. The Oled version has not disappointed so far with good picture and sound quality.

Wow what a TV so many features couldn't ask for more.

Bought less than one year ago I am having a Panel Refresh screen coming up every time I switch off. I have asked the TV to refresh it closes down then has 8 flashing RED lights come on at the bottom of the TV.