Article ID : 00254855 / Last Modified : 30/05/2021

Volume is too loud or changes unexpectedly when connecting the Headphones to an iPhone

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Follow these steps to troubleshoot this issue:

    1. On the Home Screen, select Settings.
    2. Select Sounds & Haptics.
    3. Change the Lock Sound function and Keyboard Clicks function to OFF.

    NOTE: The headset volume may change to the Ringer and Alerts volume on the following occasions:

    • When the lock sound on the iPhone is played
    • When a typing sound occurs using the iPhone keyboard