IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Notes:
Using your bluetooth audio device for music playback or calls via USB is not possible.
If you're looking for the firmware of your bluetooth audio device, please go to the Downloads section of your model support page. If there is no firmware update under the Downloads section, it just means that Sony is currently not offering a newer firmware.
Example for WF-1000XM3
Check out the following video from the Sony Bluetooth Series to learn how to connect your Bluetooth audio device to a Windows or Mac computer.
For more detailed information, follow the four steps below.
Step 1: Make sure your laptop / desktop computer has a Bluetooth module
The first important step is to make sure the laptop / desktop has a Bluetooth module. Some laptop / desktop might not come with this hardware. Check the manual of your laptop / desktop on the availability of the Bluetooth module.
If your laptop / desktop does not come with a Bluetooth module, an external Bluetooth module adapter can be purchased to help you enable Bluetooth function on your laptop / desktop.
Step 2: Put the device you want to connect to your computer into pairing mode
Notes: The drivers needed to connect your device to a computer are already included in the operating system.
If your computer is asking for a Bluetooth driver, contact your computer manufacturer.
If you're using a VAIO computer, Bluetooth drivers are available online. Downloads are posted on your model support page.
By entering pairing mode,you make the device you want to connect to your laptop or desktop computer discoverable.
The steps to enter pairing mode may vary depending on the device you want to connect (headphones, speakers, smartphone, etc.).
Example: The WH-1000XM4 Wireless Headphones immediately goes into pairing mode when used for the first time.
However, the second time you pair it, you will have to press and hold the pairing mode button for 7 seconds.
Bluetooth speakers and headphones have a pairing button. To activate pairing mode, press and hold the pairing button for several seconds
If you are using your Bluetooth speakers or headphones for the first time, they will most likely go into pairing mode automatically when you turn them on.
The pairing procedure might be different for a device which has just been unboxed and a device which has already been paired before.
E.g. The WH-1000XM4 Wireless Headphones immediately goes into pairing mode when used for the first time.
However, the second time you pair it, you will have to press and hold the pairing mode button for 7 seconds.
Ensure your device is not already connected to its last-connected Bluetooth device. Bluetooth devices can automatically connect with previously paired devices if Bluetooth is enabled and both devices are placed near each other.
Visit your product’s manual for everything you need to know about pairing mode. Go to Sony's support website and search for your model name in the search box.
Examples:
For Headphones
On your product support page, click on Help guide (Web manual) and go to the section: Making connections → Computers.
For Wireless Speakers
On your product support page, click on Help guide (Web manual) and go to the section: Making connections → BLUETOOTH / BLUETOOTH Connection.
Step 3: Enable Bluetooth on your laptop/desktop computer
Click the [Bluetooth & other devices]/[Bluetooth] tab and ensure Bluetooth is set to [ON].
If Bluetooth is not set to [ON], select [More Bluetooth options] / [Advanced Bluetooth settings] underneath Related Settings.
The Bluetooth settings window will open. In the first tab [Options] you will see a [Discovery] section with the [Allow Bluetooth devices to find this PC] option.
Check the [Allow Bluetooth devices to find this PC] option and click the [Apply] button at the bottom.
In the following example, we will be pairing the WH-1000XM4 Wireless Headphones.
Click on [Settings] from the taskbar or from the [Start] menu.
Click on [Bluetooth & devices]
Select [Add device].
Click [Bluetooth].
Click [WH-1000XM4] with the Headphones icon and indication ‘Audio’.
Confirm to complete the pairing and click [Done].
The next step after pairing your device is checking your sound settings to make sure sound is played via the correct output. We will be using the WH-1000XM4 Wireless Headphones in this example.
Click the [Settings] from the taskbar or from the [Start] menu.
Select [System] then click [Sound]
Make sure that [WH-1000XM4] is being selected as the device under both sound Output and Input.
In the following example, we will be pairing the WH-1000XM4 Wireless Headphones.
Click the [Start] button and select [Settings].
Select [Devices].
In the [Bluetooth & other devices]/[Bluetooth] tab, make sure the [Bluetooth] button is set to [On]. Then click [Add Bluetooth or other device].
Click [Bluetooth].
Here: Click [WH-1000XM4] with the Headphones icon and indication ‘Audio’.
NOTE: In the case of the model WH-1000XM4, it is very important that you click on[WH-1000XM4] and not [LE_WH-1000XM4], which might appear in the list sooner than [WH-1000XM4].
Confirm to complete the pairing and click [Done].
The next step after pairing your device is checking your sound settings to make sure sound is played via the correct output. We will be using the WH-1000XM4 Wireless Headphones in this example.
In [Settings] → [Devices] → [Bluetooth & other devices], make sure that the caption below [WH-1000XM4] says ‘Connected voice, music’. If this is the case, the headphones have been paired and connected successfully.
Click [Sound settings] to set sound output and input (Microphone).
Choose [WH-1000XM4] as your output device.
Select [WH-1000XM4] as your input (Microphone) device.
Make sure that [WH-1000XM4] has beenselected as both the output and input device. Then close the Settings.
Select [Devices and Printers] (sometimes located under [Hardware and Sound]).
Under [Devices and Printers], click [Add a device].
Make sure your Wireless Headphones has been set to 'Pairing Mode'.
From the list, select the device you want to connect.
In the following example, we are connecting the WH-H900 Wireless Headphones, after putting them in pairing mode by pressing the [ON] button for 7 seconds.
In the [Add a device] window, select the Wireless Headphones you want to connect. You will get a [Connecting to device] notification.
At this point, your computer might automatically install the required drivers. If this is the case, you will get a notification near the taskbar area. Depending on the model of your headphones or speakers, you might have to enter the pairing code. The default code is 0000.
Once the device has been added, you will see the following screen:
When you click on the [Devices and Printers] button, you will see an overview of the devices connected to your laptop/desktop computer. If you double-click on your device, the following options will appear:
If your headphones are equipped with a microphone, you can choose to use your headphones to:
Listen to music.
Forward VoIP Calls to Handsfree.
NOTE: The second option will reduce your sound quality compared to the first option because it favours signal strength over sound quality.
Finally, right-click on the sound icon in the taskbar to select [Playback devices]. Make sure your headphones are selected as the Default Playback Device.
If you have successfully put your speakers or headphones into pairing mode, they should appear in the Bluetooth list. Scroll down if you do not immediately see the device you want to connect in the list, as it might be hidden further down in the menu.
In the following example, we will be pairing both the MDR-1000X and the MDR-ZX330BT Wireless Headphones.
Select your device in the list (e.g. MDR-ZX330BT) and click the [Pair] button.
You can pair your laptop/desktop computer with multiple devices. However, you can only play sound from one paired device at a time. You will have to select one device for sound output.
Check your sound settings in system preferences to enable the correct sound output:
