We have confirmed that the Head Tracking function does not work properly when the headphones are connected to certain Android smartphone models.
Until this issue is resolved, please use the Sony | Sound Connect app to change the Bluetooth Connection Quality to 'Prioritize Stable Connection' when playing Head Tracking-supported content.
Register your product
Get access to all information, keep your product up to date and enjoy great deals.
Contact support
Contact our Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Professional product support and services
Customer support and service center information for professional products (Broadcasting & Business equipment)
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
