Article ID : 00150426 / Last Modified : 25/05/2022Print

Frequently asked questions about group playback of SongPal Link

    Refer to the following questions and answers:

    Q: Cannot create a group.

    1. Check if the device is compatible with Music Center(SongPal).
      The list of compatible devices is shown in the page below:
      Which speakers and other audio devices are compatible with Music Center (SongPal)?  
    2. If a device is connected via Bluetooth, a group cannot be created.
      Establish a network connection, then try to create a group.


    Q: The group created last time has been removed.
    A:  Establish a network connection, then try to create a group. A created group will be deleted after a group playback.
       Create a group with Music Center(SongPal) each time you play back.
        How to create a Multi-room group of audio devices using Music Center(SongPal)?


    Q: A group name edited with Music Center(SongPal) is not displayed in Windows Media Player.
    A: DLNA applications that are not compatible with multi-room group playback do not display any group names and do not play back any groups.To perform group playback with a PC, use the latest version of Media Go.

    Q: After creating a group with Music Center(SongPal), when trying to perform Cast, devices are separately displayed on the Cast application for a while.
    A: It is affected by the cache of Music Center(SongPal). Clear the cache of Music Center(SongPal) before creating a group with it.
         NOTE: The cache clear procedure varies depending on your mobile device.

    Q: When trying to play back on Media Go, nothing is displayed but groups.
    A: To play back individually with Media Go, disband groups using Music Center(SongPal).
        NOTE: To disband a group using Music Center(SongPal), press and hold the icon to move to the outside.