Article ID : 00241693 / Last Modified : 13/06/2021

Does the microphone work when you unmute it in the application on the connected device?

    1. Unmute the microphone in the application on the connected device.
      NOTE: If you can hear other party's voice, skip this step.
    2. If the issue is not resolved, choose your headphones from below and go to the next step.

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