Article ID : 00205968 / Last Modified : 13/05/2024Print

The headphones cannot pair with the device, or cannot connect with the device once paired.

    • If the Bluetooth connection with headphones suddenly disconnects, refer to the Bluetooth connection with headphones or speakers is suddenly disconnected article.
    • If the headphones have been paired with multiple devices and could not connect to a specific device now, refer to this FAQ
    • When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.

    Select the appropriate headphones type or model for troubleshooting steps:

    Headband / In-Ear

    Truly Wireless

    Go to the Headphones Troubleshooting Guide top page