Article ID : 00260100 / Last Modified : 28/04/2022

The headset does not charge.

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    Check the following:

    • The supplied USB cable is used for the connection.
    • The cable connection is secure.
    • Make sure that the USB AC adaptor is firmly connected to the AC outlet.
    • When charging the headset through a USB port on a computer, try the following as well:
      - Make sure that the computer is turned on.
      - If the computer is equipped with multiple USB ports, use another port.
      - Connect the headset directly to the computer without using a USB hub.
      - If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.
      - If the computer is running on Windows 8.1, use Windows Update to update the operating system.