Article ID : 00150393 / Last Modified : 12/03/2024Print

How to pair Bluetooth headphones with a Bluetooth source device

    Important! Read this before you start

     

    Pairing steps

    WF-1000XM5

    Select another model

    Step 1. Enter the headphones into pairing mode

    • When you pair the headphones with a device for the first time or after initializing, the headphones automatically enter pairing mode when you when you remove them from the charging case. If you put the headphones into both ears, you will hear a notification sound, and the voice guidance says Pairing from both sides at the same time. When you are wearing only one side, the notification sound and the voice guidance will be heard from the side you are wearing.
    • To pair the headphones with a second device:
      1. Place the headphones into the charging case.
        Note: Leave the lid of the charging case open.
      2. Press and hold the pairing button for at least 5 seconds. The indicator on the charging case flashes blue twice in a row and the headphones enter pairing mode. If you put the headphones into both ears, you will hear a notification sound, and the voice guidance says Pairing from both sides at the same time. When you are wearing only one side, the notification sound and the voice guidance will be heard from the side you are wearing.
      Note: If the pairing is not finished within 5 minutes, the pairing mode on the headphones is canceled. If this happens, place the headphones into the charging case again and start the operation from the beginning.

    Step 2. Operate a device and complete the pairing

    Select your source device from the following list to confirm the pairing procedure:

    Windows or MacOS computer.

    Other devices

    Note: Not all Sony Google/Android TVs can be used with Bluetooth headphones or speakers. Verify your TV supports Bluetooth using the article Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?

    Additional troubleshooting tips for Bluetooth connection to Windows laptop / computer

    Turn Bluetooth OFF and ON again

    Check your Bluetooth drivers

    Turn OFF Airplane mode (Windows 10)

    If the issue is not resolved

    If the issue is still not resolved, refer to the article Troubleshooting Bluetooth pairing issues.