Article ID : 00150393 / Last Modified : 20/09/2022Print

How to pair Bluetooth headphones with a source device.

    Follow the 2 steps to pair with the headphones:

    Step 1
    Enter the headphones into pairing mode
    Step 2
    Operate a device and complete the pairing

    Step 1. Enter the headphones into pairing mode

    WF-1000XM3
    • When you pair the headphones with a device for the first time or after initializing, the headphones automatically enter the pairing mode when you remove them from the charging case. If you put on the headphones, you will hear a notification sound and the voice guidance saying Bluetooth pairing from both units.
    • To pair the headphones with a second device, put on the headphones, and press and hold the touch sensors on both units for at least 7 seconds. You will hear a notification sound and the voice guidance saying Bluetooth pairing from both units.

      Note: If the pairing is not finished within 5 minutes, the pairing mode on the headphones is canceled. If this happens, place the headphones into the charging case again and start the operation from the beginning.

    Step 2. Operate a device and complete the pairing

    Select your source device from the following list to confirm the pairing procedure:

    Note: Not all Sony Android TVs can be used with Bluetooth headphones or speakers. Verify your TV supports Bluetooth using the article Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?

    Helpful information on Bluetooth pairing

    Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

    • When you perform a factory settings reset, all pairing information is deleted.
    • Pairing information has been deleted after repair, etc.
    • If you exceed the maximum number of Bluetooth devices that can be paired (approx. 8), the oldest pairing information will be overwritten and replaced by any new pairing information.
    • When the pairing information for the headset has been deleted from the Bluetooth source device.

    If the issue is still not resolved

    If you are still experiencing issues pairing your Headphones, please refer to our Headphone Troubleshooting Guide.