IMPORTANT: This article only applies to specific products and/or operating systems. Please check the Applicable Products and Categories section of this article before starting these steps.
If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow these steps to resolve the issue:
- Restart your Apple device.
- On the supplied TV remote, press the HELP button.
- Go to Status & Diagnostics, and then select Privacy settings.
- On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu.
*Apple, iPhone, iPad, iPod touch, Apple TV, Mac, AirPlay, and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries and regions.