Please select the topic that is closest to the issue that you are currently having to perform step-by-step troubleshooting.
If you are facing an issue that is not listed below, you may try to reset/initialize your headphones by referring to How to reset or initialize the Wireless Headphones.
Alternatively, please enter your query in the search bar on the main Sony support website.Hints:
- Learn how to improve your headphones durability, or connectivity to other devices with our Getting Started with Sony Bluetooth Headphones guide.
- For WF-1000XM4/WF-1000XM5: If you encounter the touch sensor working unexpectedly, please refer to The touch sensor works unexpectedly even though I don't touch it.
For information on warranty, please select your country / area from Warranty Information page