Article ID : 00205912 / Last Modified : 20/06/2022

Audio issues, such as imbalanced sound, volume adjustments, skipping sound, and noise

    Note: If the issue you are having is a volume difference between the left and right earbuds, refer to the There is a difference in volume between the left and right sides, or the bass (low frequency) sound is insufficient article.

    Select the appropriate headphones type or model for troubleshooting steps:

    The volume cannot be adjusted   Sound skips when using the headphones   Noise is heard from the headphones  

    Go to the Headphones Troubleshooting Guide top page