Article ID : 00246637 / Last Modified : 05/06/2020

Is the issue resolved after turning the headset off and on again?

    The Noise Canceling function is turned On automatically when you turn on the headset. To turn the headset Off and On again, try the following procedure:

    Truly Wireless headset:
    Place both units of the headset in the charging case, leave them for a few seconds, and then remove them from the charging case. Once removed from the charging case, the Noise Canceling function will be On.

    Other headset
    Press and hold the (power) button for about 2 seconds to turn the headset Off. Repeat the procedure again and the headset will turn On.

    • Yes, the issue is resolved.

      The issue was caused because the Noise Canceling function was set to off.
      NOTE: If the Noise Canceling function is insufficient or you cannot switch to the Noise Canceling function even after changing the setting, go to the next step.

    • No, the issue is not resolved.

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