Article ID : 00205911 / Last Modified : 15/02/2019

Does the headset produce sound when connected to another playback device?

    If you have another smartphone, Walkman, or other device, connect it to the headset to see if it produces sound.

    • Produces sound

      The playback device that was initially connected may be malfunctioning. Consider inspecting the playback device.

    • Does not produce sound



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