Headphones Troubleshooting Guide
Click on the topic to view the Troubleshooting:
Tips:
- Learn how to improve the durability of your Headphones with our Headphones Maintenance Tips.
- Learn how to connect your Headphones to your TV with the BRAVIA Connectivity Guide.
No Power
Battery issues
Bluetooth pairing issues
No Sound, or Sound is only heard from one side
Audio
(imbalanced sound, volume adjustment, noise)
Noise Canceling is insufficient
Microphone Issues during phone call
(Inaudible voice or background noise)
Physical Damage
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.
For information on warranty, please select your country / area from Warranty Information page