Learn how to navigate our website to find manuals, firmwares / softwares, and product specifications.
The best way to find your information is to first reach your Product Support Page before you start searching with other keywords for best relevant results.
1. Getting to your Product page
The product page is the best platform to start your journey: that search bar only shows results applicable to your product.
That narrows down the search!
- Make sure you know your model name. If you are unsure where to find it, this page can help you:
- Type in your model name (e.g. KD-43X8000G or WF-1000XM3) in the search bar on the Support website.
IMPORTANT: Make sure you type your model name correctly (including the hyphen (-) if applicable). The predictive search feature will help you make sure you’re typing the model correctly.
- Go to your Product Page by clicking on your product name in the auto-suggest feature or in the search results.
2. Find PDF Manuals and Help guides of your product
- Once you're on your product page, all Manuals and Help guides are available under Manuals tab
- Most products offer an extensive Help Guide, which you can access via the product page. The online help guide has a convenient search function that will help you find information and functions within the guide.
- Downloadable PDF Manuals (Operating Instructions / Reference Guide / Startup Guide) on the other hand, are a great place to start when uncertain about procedures (e.g.. a reset) or settings. These pdf manuals can be downloaded or printed for offline use.
Use the CTRL + F function while using a PDF File viewer to search with certain keywords. You can also click on menu anchors in some cases.
3. Firmware / System Update / Drivers
Find, download, and learn how to install the latest firmware / system update / drivers by clicking on the Firmware / Software tab for your model.
With the latest update, you can enjoy:
- New Functions or Benefits
- Resolves known issues
- Improves Connectivity or Compatibility
You can also stay updated for future firmware releases by downloading and bookmarking your product on Support By Sony mobile app.
4. Where’s that Specification?
Want to know the features, functions, and other specifications of the product? Each product page has a specifications link available under the model name.
If you want to compare specifications between our latest products, please visit How can I compare the specifications of the Sony product
5. Ask the community
If you’re struggling with something, chances are that someone has ask the question before.
Try checking the Sony Community for possible solutions and tips.