Article ID : 00088176 / Last Modified : 26/03/2020

How to perform a power reset on a Sony television.

    NOTE: Before performing the following steps, you may like to refer to our TV Troubleshooting guide for possible solutions.

    Follow the steps below to perform a power reset.

    1. Turn off the television.
    2. Unplug the television power cord (mains lead) from the electrical outlet.
    3. Let the television remain without power for 60 seconds.
    4. Plug the power cord (mains lead) back into the electrical outlet.
    5. Turn on the television.

    NOTE: If the television is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the television.

    If the issue is still not resolved after trying the above steps, try a Factory Data Reset.

    IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, etc.) will be erased, and the TV will return to how it was at the time of purchase.

    How to reset the television to the original factory settings.