Troubleshooting for the Bluetooth connection with the audio device on Android TV™/Google TV™ released in 2017 and after

IMPORTANT: This is a model-specific solution, view the Applicable Products and Categories for this article to verify that these specifications apply to your model.

To learn about Bluetooth devices and TV models with Bluetooth connection availability, refer to the following FAQ:
Can I use Bluetooth headphones, speakers, and sound bars with Android TV?

• Q1: Sound of the audio device connected via Bluetooth is not output.
• Q2: Sound from the audio device is interrupted or is not synchronized with the TV screen.
• Q3: Sound echoes.
• Q4: The volume of the Sound Bar cannot be changed by the TV remote control.
• Q5: An audio device connected via Bluetooth is not turned off when turning off the TV.
• Q6: The sound bar cannot be connected via Bluetooth.

Q1: Sound of the audio device connected via Bluetooth is not output.

Check the following.

1. The sound volume of the TV or connected device may be low. Check the volume level of each device.
2. Check if the input of the connected device is set to Bluetooth.
   For details on the input mode, refer to the manual of the connected device.
3. The Bluetooth connection may be unstable. Perform the following steps.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Remotes and accessories. (Android™ 10)
      • Select Remote & Accessories — Bluetooth Settings. (Android 9)
      • Select Bluetooth Settings. (Android 8.0 or earlier)
   3. Disconnect the connected device from Registered devices or ACCESSORIES, and connect again.
4. Reset the connected device to the factory settings. For details, refer to the manual of the product.

Q2: Sound from the audio device is interrupted or is not synchronized with the TV screen.

Check the following according to the symptom.

When sound and images do not synchronize

When sound is interrupted or noise occurs

If symptom is not improved, try a wired connection with HDMI or analog cables.

Q3: Sound echoes.

This may occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
Note: For a stable connection, an HDMI connection is recommended.

Q4: The volume of the Sound Bar cannot be changed by the TV remote control.

The volume cannot be changed by a remote control of other devices depending on the Sound Bar model. Operate with the remote control supplied with the product or with the Sound Bar buttons.

This may also occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
Note: For a stable connection, an HDMI connection is recommended.

Q5: An audio device connected via Bluetooth is not turned off when turning off the TV.

Connected devices cannot be turned off from the TV. Turn off the connected devices manually.
Note: Depending on devices, you can use the function to turn the power off automatically when no signal is detected.

Q6: The sound bar cannot be connected via Bluetooth.

If the sound bar and TV are connected using an HDMI cable, they cannot connect via Bluetooth because the HDMI connection has higher priority. Disconnect the HDMI cable before trying to connect via Bluetooth again.

Note: For supported Bluetooth soundbars, refer to the following article: Can I use Bluetooth headphones, speakers, and sound bars with an Android TV or Google TV?