An error 9353 may appear when you launch the Amazon® Video app of the Android TV™. This error started to occur after updating the software of the TV to its latest version.
To resolve this issue, follow the steps below.
- Using the supplied remote control, press the HOME or MENU button.
- Select Settings.
- Under the TV category, select Apps.
- Under the System apps category, scroll down and select the Prime Video app.
- Select Clear Data.
- Select OK.
- Restart the Android TV by turning the power off, waiting for one minute, and then powering the device on.