Elite Care

The Sony Elite Care Programme (Programme) is available to eligible existing as well as new customers purchasing Qualifying Sony BRAVIA products* on or after 01.04.2025, through authorised Sony sales channels.

*Qualifying Sony BRAVIA products – Sony BRAVIA TVs 215 cm (85) and above.

This Elite Care Programme shall only be applicable to the BRAVIA TVs.

Priority assistance, Relationship Manager support and proactive calls are provided by Sony or its authorised representatives, subject to service availability, applicable service hours and location. These services shall be provided on a best effort basis.

Eligible customers can avail 2 complimentary screen-cleaning services during the first year of purchase. Services are subject to prior appointment, service availability and applicable service guidelines.

Eligible customers can avail upto 15% discount on applicable Sony Extended Warranty plans, subject to the eligibility. Extended warranty must be purchased within the expiry date of the standard warranty or promotional warranty provided by Sony along with the new product, whichever is later and/or before expiry date of the previously applicable/purchased extended warranty, pricing and terms applicable to the relevant plan.

Where the warranty has expired for an eligible customer, retroactive extended warranty shall be offered from the date on which standard warranty expired. In such cases, any services undertaken prior to the purchase of extended warranty under this Programme, cannot be claimed for or refunded or provided as a discount in the extended warranty price.

Exclusive in-home Sony Home Theatre demonstration is available in select cities and on selected Home Theatre models. The demonstration is provided for product experience and information purposes. This Elite Care Programme benefits shall not extend to the purchase of Sony Home Theatre or related products.

Programme benefits are exclusive to the eligible customer, non-transferable, have no cash value, and cannot be clubbed with any other offer. Sony may modify, suspend or discontinue the Programme or any benefit prospectively, at any time, upon its sole discretion, with reasonable notice wherever practicable. Any such change will not affect benefits already validly availed of or specifically confirmed to the customer in writing.

In case of inconsistency between Sony’s terms of warranty and the terms of this Programme, the terms of the Standard Warranty and Extended Warranty shall prevail.

Any disputes arising out of the above shall be governed by the exclusive jurisdiction of the Laws of India and the Courts in Delhi.