Article ID : 00091451 / Last Modified : 23/04/2024Print

(Wireless) Connection diagnosis results are displayed as Not accessible (or Failed), Failed, Failed.

    The connection diagnosis test from the TV menu displays not accessible or Failed and the built-in wireless LAN of the TV (or USB wireless LAN adapter UWA-BR100) does not operate.

    Please try the following steps.

    When you are using built-in wireless LAN:

    1. Check the built-in wireless function is activated.
      • For Android TV™/Google TV™ models
        1. Open the Settings screen. How to access the Settings
        2. The next steps will depend on your TV menu options:
          • Select Network & InternetWi-Fi and set to On.
          • Select NetworkAdvanced SettingsBuilt-in Wi-Fi and set to On.
      • For other TV models released in and after 2015
        1. Press the HOME button on the remote control.
        2. Select Settings.
        3. Select System Settings.
        4. Select Set-up
        5. Select Network.
        6. Select Built-in Wi-Fi.
        7. Select On.
      • For models released in and before 2014
        1. Press the HOME button on the remote control.
        2. Select Settings.
        3. Select Network.
        4. Select Built-in Wi-Fi or Built-in Wireless LAN.
        5. Select On.
    2. Perform a power reset on the TV.
    3. Carry out the connection diagnosis anew.
      If other diagnosis results are displayed, please try an individual solution.

    When you are using USB wireless LAN adapter UWA-BR100:

    1. Disconnect UWA-BR100 from the TV.
    2. Turn off the power supply of the TV by remote controller and disconnect the power cord (mains lead).
    3. Connect the power cord (mains lead) again and turn on the power supply.
    4. Connect UWA-BR100 again.
    5. Carry out the connection diagnosis anew.