Article ID : 00238802 / Last Modified : 13/10/2023Print

After connecting or disconnecting wired headphones, the TV sound is no longer output from Bluetooth devices.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    To correct this condition, perform one of the following procedures to re-establish the Bluetooth connection and improve the sound.

    • On the Bluetooth device, disconnect and reconnect the TV.

    • In the TV menu below, disconnect and then reconnect the Bluetooth device.
      NOTE: These steps allow you to re-establish the Bluetooth connection on the TV without releasing the pairing from the Bluetooth device.

      1. Open the Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — (Bluetooth device name) A2DPDisconnect.
        • Select Remotes & AccessoriesBluetooth settings — Bluetooth device name — Disconnect.
      3. Then, select Bluetooth device name — Connect.