Article ID : 00135653 / Last Modified : 11/05/2023Print

Cannot pair any Bluetooth devices with the Android TV™ or Google TV™.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.


    If you cannot pair your Bluetooth device, try the following.

    1. Check the following according to the connected device.
    2. Make sure that the Bluetooth device has sufficient battery remaining.
    3. For xxC models only: When connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.
      Turn off any Bluetooth devices that you are not using, or cancel the pairing by another method, and then connect the desired Bluetooth device again.

    4. Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference. If household electric appliances (e.g. microwaves or smartphones) are placed nearby, radio wave interference is more likely to happen.

    5. The TV or device may not work on a metal rack due to wireless communication interference.

    6. Reset the TV and check if the issue will improve. For how to reset, refer to: How to restart (reset) an Android TV/Google TV?

    7. Make the Bluetooth setting again and check if the issue will improve.

      1. Open the  Settings screen. How to access Settings
      2. The next steps will depend on your TV menu options:
        • Select Remotes & Accessories — Bluetooth.
        • Select Remotes & AccessoriesBluetooth settingsBluetooth.
        • Select Bluetooth settingsBluetooth.
      3. Change Bluetooth from on to off.
      4. Set Bluetooth to on again.
    8. Perform software updates and check if the issue will improve. For how to software update, refer to: How to perform a software update.