Article ID : 00151606 / Last Modified : 02/05/2024Print

The software update is taking a long time or does not ever complete.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    There are various factors like connection and server errors that may prevent the television to complete the software update from being downloaded properly from the website. In addition, downloading a software update requires a stable high-speed internet connection. A slow internet connection can cause the update to take a long time to complete or to fail completely.

    To help avoid this issue, try one of the following options:

    Option 1: Use a USB flash drive

    Download the software update from the Sony support website and save it to a USB flash drive, then install it on your TV.

    Option 2: Troubleshoot the issue and update via the internet again

    Try the following steps:
    Note: To determine your TV model type, refer to the article How to check if your BRAVIA TV is a Google TV™, Android TV™, or other TV.

    1. Restart the TV
    2. Confirm the network status of the television. For details, refer to the Performing a Network Diagnosis section in either of the following articles: After performing a Network Diagnosis, make sure that all items of the Connection results display as OK or Found.
    3. Perform the software update again.

    Note for TVs released in 2019 or before:
    If your TV has the Automatic software download setting, try turning the setting to On. For details on how to turn on the Automatic software download setting, refer to the following:

    For Android TVs

    For other than Android TVs

    The Automatic software download setting will allow the TV to automatically download new updates while in standby mode. Google TV does not have this setting.