Article ID : 00196977 / Last Modified : 04/12/2020

Troubleshooting (Android TV™): How to check if the cause of the problem is in a downloaded application and how to resolve it

    Check the following.

    If the BRAVIA TV does not work correctly, there is a possibility that downloaded application is affecting the operation. Start the TV in safe mode and check if the symptom occurs again while the downloaded application is disabled.
    For details on safe mode and how to operate the Safe mode, refer the following.
    How to turn on/off the Safe mode?

    If you were able to start the TV in safe mode and confirm that a downloaded application is affecting the TV's operation, try the following.

    1. Please update the application to latest version from Google Play Store.
    2. Perform Clear data by following the procedure below.
      1. Press the HOME button on the remote control.
      2. Select  Settings.
      3. The next steps will depend on your TV menu options:
        • Select AppsSee all app — the application with problems. (Android™ 9)
        • Select Apps — the application with problems in the System app or Running app category. (Android 8.0 or earlier)
      4. Select Clear data then OK.
    3. Inquire to the web page or the e-mail address listed in each application or FULL DESCRIPTION of each application.
      1. Press the HOME button on the remote control.
      2. Select Google Play Store.
        For Android 8.0 or later, select  Apps, then select Google Play Store (Play Store).
      3. Select My Apps.
      4. Choose the application or choose the application, then FULL DESCRIPTION.
    4. Consider uninstalling the application.

    NOTE: Related Troubleshooting: Troubleshooting (Android TV): What are the benefits of restarting the TV and software updates? / Issues with the sound and screen