Article ID : 00199545 / Last Modified : 22/10/2020

The TV volume cannot be specified using Amazon Alexa-enabled devices.

    IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article below.
    Countries and regions where Sony's Android TV™ supports Amazon Alexa-enabled devices

    The procedure varies depending on the situation.

    If an external speaker such as a sound bar is connected to the TV

    The TV volume cannot be specified by commands such as “Set volume to 15”. You can adjust volume by increasing or decreasing it. To adjust the volume, use voice commands that include the device you want to operate (such as the TV name) like the following examples.
    Voice command examples:

    • Alexa, volume up on “xxxxxxx (TV name)”.
    • Alexa, volume down on “xxxxxxx (device name)”.

      NOTE: When adjusting the TV volume using an Amazon Alexa-enabled device, the volume increases/decreases by 10. This may change according to Amazon specifications. (As of September 2019)

    If an external speaker such as a sound bar is not connected to the TV

    Refer to the following and set Speakers in the TV to TV speakers.

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. The next steps will depend on your TV menu options:
      • Select Display & SoundAudio outputSpeakersTV Speakers
      • Select SoundSpeakersTV Speakers

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