Article ID : 00174429 / Last Modified : 08/08/2019Print

How to perform a reset or a Factory Data Reset on a TV (except for an Android TV)

    IMPORTANT: This solution is applied for BRAVIA TVs other than Android TVs. For details about how to reset an Android TV, refer to How to perform a reset or a Factory Data Reset on an Android TV .

    TV resetting is performed to restore the TV's condition when the TV does not work properly. There are the following two methods, which vary in stages depending on the TV's conditions. According to the symptom of your TV, choose the appropriate resetting method.

    1. Step 1 (Power Reset):
      If any issue occurs with the TV operation, first perform a Power Reset below and check whether the issue is resolved.

      How to perform a power reset on a Sony television

    2. Step 2 (Factory Data Reset):
      If the issue is not resolved by the Power Reset of Step 1, try a Factory Data Reset.

      WARNING FOR LCD AND PLASMA TELEVISIONS: This procedure will reset the video calibration settings of the TV.

      How to reset the television to the original factory settings