Article ID : 00225082 / Last Modified : 07/08/2020Print

Disconnect the TV from the network and reset the TV

    Disconnect the TV from the network and reset the TV

    1. Disconnect the TV from the network

    2. Perform a power reset on the TV

    3. Perform a factory reset

    4. Follow the on-screen instructions to complete the Initial setup

    5. If the problem is not resolved by the steps above, perform a system software (firmware) update

    NOTE: For how to update, refer to: How to perform a software update

    Is the problem solved?

    Yes, the problem is solved No, I want to contact Sony support


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