Article ID : 00203287 / Last Modified : 07/08/2020

How to reset the Android TV to factory settings

    How to reset the Android TV to factory settings

    IMPORTANT:


    NOTE:

    • The factory reset may take a few moments. Please wait until you are informed that the process has been completed.
    • After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
    • The Touchpad pairing sequence will have to be activated again after a factory reset.

    Select the status of your TV below. The operation procedure varies depending on the status of the TV.

    If the Home screen can be displayed 

    If the Home screen cannot be displayed (the HOME button on the remote control does not work) 

    Is the problem solved?

    Yes, the problem is solved No, I want to contact Sony support


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