Article ID : 00138702 / Last Modified : 04/12/2020

YouTube™, Netflix, or another streaming app installed on my BRAVIA TV doesn't work.

    If a streaming app installed on the TV doesn't work normally, follow these steps to troubleshoot the issue.
    Check to see if the issue has been resolved after completing each step.

    NOTES:

    • If Feature not available or Service cannot be accessed at this time is displayed, the service may be temporarily down. Please wait for a while before trying to watch again.
    • If an error occurs only when watching specific content, try other content.
    • If the issue occur on a specific app only and the issue is not resolved after trying the steps provided, it is recommended that you contact the service provider.

    Troubleshooting steps

    Depending on the operating system of your TV, check the appropriate steps:
    NOTE: For help on how to find the TV operating system, refer to the How to check if your BRAVIA TV is an Android TV™ article.


    Android TVs

    1. Perform a power reset on the TV.

    2. Set the Date & time. 

    3. Perform a network diagnosis procedure to check the condition of the network. 
      NOTE: If the result of the network diagnosis anything other than OK, re-configure the network settings and perform the network diagnosis again. Refer to the TV Help Guide for detailed instructions on how to re-configure the network settings.

    4. Clear the cache and data of the streaming app.

    5. If the streaming app you use has an account login, sign out and then sign back in to the app.

    6. Make sure the TV software has been updated to the latest version. 

    7. Reset the TV to the original factory settings. 

    8. If the issue has not been resolved, contact the streaming service provider, or search other articles on the support web.

    Other TVs

    1. If an error code is displayed, follow the steps in the An error is generated when accessing or updating Internet contents article. 

    2. Perform a network diagnosis procedure to check the condition of the network. 
      NOTE: If the result of the network diagnosis anything other than OK, re-configure the network settings and perform the network diagnosis again.  Refer to your TV manuals for detailed instructions on how to re-configure the network settings.

    3. Refresh the internet content.
      NOTE: Depending on the model, there may be no Refresh Internet Content setting, or the setting procedure may be different. For details, refer to the TV manual.

      1. On the remote control, press the HOME button.
      2. Select Settings.
      3. Select Network or Network Setup.
      4. Select Refresh Internet Content.
    4. If the streaming app you use has an account login, sign out and then sign back in to the app.

    5. Make sure the TV software has been updated to the latest version.

    6. Perform a power reset on the TV.

    7. Reset the TV to the original factory settings.

    8. If the issue has not been resolved, contact the streaming service provider, or search other articles on the support web site.