Article ID : 00138702 / Last Modified : 12/04/2024Print

YouTube™, Netflix, or other streaming apps do not work.

Lines appear when I watch YouTube, or I cannot sign in to streaming apps.


    Certain 2011-2013 TV models may no longer support access to YouTube and Netflix Apps due to service termination or technical limitations. We recommend checking our announcements to determine if your TV model is affected.

    1. Notice for Sony product owners: Termination of YouTube App on certain television, video and audio products
    2. Notice for Sony product owners: Termination of YouTube service availability affecting 2012 BRAVIA TVs
    3. Termination of Netflix App on certain 2011 - 2013 BRAVIA Televisions, Blu-ray Players, Blu-ray Home Theater Systems, Internet TVs and Players Powered by Google TV

    If your TV is not in the affected list, you may proceed with the troubleshooting steps below according to the symptom.

    Streaming app is not working (e.g. having stripes, lines, or freeze occur)


    1. If you're unsure about your TV type, refer to the How to check if your BRAVIA TV is a Google TV™, Android TV™, or other TV article.
    2. Make sure that your streaming app is updated to the latest version. You can learn how to update your apps here.

    Check to see if the issue has been resolved after completing each step.

    Google TV and Android TV models

    Other TVs

    Trouble signing in?

    If you're having trouble signing in to certain streaming apps like YouTube or Netflix, first check the information on their support page, and if that doesn't help, try the troubleshooting steps.

    Other Issues

    • If a Feature not available or a Service cannot be accessed at this time message is displayed, the service may be temporarily down. Please wait for a while before trying to watch it again.
    • If an error occurs only when watching specific content, try other content.
    • If the issue occurs only on a specific app and the issue is not resolved after trying the steps provided, contact the affected service provider.
    • For other issues relating to YouTube or Netflix, please visit:

    If the issue hasn't been resolved, contact the streaming service provider, or contact us for further assistance.