This article covers a selection of popular solutions for internet connection.
There are however more articles available on our website for your product. If you cannot find the information you are looking for on this page, please try using keywords in the search bar of your product page on the support website.
- Android TV™ and Google TV™ models
- Other TV models
- Using the WPS button (Models with or updated to Android™ 8.0 or newer don't support WPS)
The TV cannot connect to the Internet
On Android TV or Google TV models, before proceeding with the options listed below, first try restarting the TV.
Note: If the issue is not solved by restarting, or if you do not have an Android TV or Google TV, refer to the following troubleshooting articles.
- The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
- Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV. (For other than Android TV and Google TV models)