An error is generated when accessing or updating Internet contents.

This error message may appear if the TV is not connected to the Internet. If the issue is not resolved after following the troubleshooting steps, update the TV software.

For details on the rectification process, refer to the following:
Error: 1106 appears when trying to view an Internet video on the television.

For details on the rectification process, refer to the following:
Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

For details on the rectification process, refer to the following:
Error: 2200 appears on the TV when trying to access the network connection.

A failure may be generated in this device. The product may need to be repaired.Go to Product Repair.

An error is generated in the Internet processing of the programme. Please try the following:
First, execute Internet Connectivity Symptoms or Check Connection.

1. Press the HOME button.
2. The next steps will depend on your TV menu options:
   • Select Help → Customer Support → Internet Connectivity Symptoms.
   • Select Settings → System Settings → Set-up → Network → Network Set-up → View Network setting and status → Check Connection → Yes.

• If there is any Failed in the diagnosis results: Please check the network connection setting.
• If all diagnosis results are OK: Carry out confirmation in the following order.
• 1. Update the TV to the latest system software.
  2. Execute Refresh Internet Content.
     1. Press the HOME button, then select Settings.
     2. The next steps will depend on your TV menu options:
        • Select Network → Refresh Internet Content.
        • Select System Settings → Set-up → Network → Network Set-up → Refresh Internet Content.
  3. If the problem is not resolved after the rectification process shown above, reset the setting value to factory shipping status, and then check whether the problem is resolved.

     Note: If an error is generated after reset is executed, a temporary network problem may be generated. It may be resolved after some time passes. Please try Refresh Internet Content again after a while.

This error code may be displayed if the Internet connection is lost or the Internet line speed is low when the system software is updated via the Internet.
Update the system software to the latest version by update using USB memory, and then check whether the problem is resolved.

This error may be displayed depending on the environment setting of the Internet Service Provider (ISP) when the system software is updated via the Internet.
Update the system software to the latest version by update using USB memory, and then check whether the problem is resolved.

This is a communication problem with the connection target (server side). In the case of a temporary cause, the problem may be resolved after a while. First, retry the access after a brief interval. If the problem is not resolved, update the TV to the latest system software.