Article ID : 00281422 / Last Modified : 19/01/2024Print

When the Sound Bar is connected to the TV, the sound of other connected devices (Blu-ray Disc™ player, Gaming console etc.) is delayed.

    When there is a sound delay from the Sound Bar when connected to another device and to your TV, try these troubleshooting steps depending on your connected device.

    Table of Contents


    The sound from a movie or TV broadcast is heard later than the video when a Blu-ray Disc player or Set-Top Box is connected to the TV.

    Set the A/V Sync function on your TV to Auto or ON:

    Note: A/V sync is a function that adjusts the output timing in order to suppress the gap between the video and sound from the audio device connected to the TV.

    1. Open the Settings screen. How to access the Settings
    2. The following step will depend on your TV menu options:
      • Select Display & SoundAudio outputAudio system settingsA/V sync → Auto or ON.
      • Select Display & SoundAudio outputA/V syncAuto or ON.
      • Select SoundA/V syncAuto or ON.

    If these steps did not resolve the issue, try another connection method.

    Sound from the Sound Bar is delayed when a gaming console (such as a PS5™ or PS4) is connected to the TV

    Set the A/V Sync function on your TV to Auto or OFF:

    1. Open the Settings screen. How to access the Settings
    2. The following step will depend on your TV menu options:
      • Select Display & SoundAudio outputAudio system settingsA/V syncOff.
      • Select Display & SoundAudio outputA/V syncOff.
      • Select SoundA/V syncAuto or Off.

    Additional troubleshooting

    If your Sound Bar has an HDMI input terminal, you can also connect an external input device (such as a Blu-ray Disc player or gaming console) directly to the Sound Bar instead of your TV, which may improve sound delay issues. For details, refer to the article Connecting BRAVIA to an external device via the soundbar using HDMI (ARC / eARC) cables.