Article ID : 00118666 / Last Modified : 21/09/2023Print

TV remote control not operating properly or not responding at all.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Before you start

    Top tip - our quick recommended solution

    Before trying any troubleshooting, we recommend you try resetting the remote control:

    1. Remove the batteries from the remote control.
      Note: Opening the battery compartment cover will vary, depending on the type of remote control. For details, refer to your TV manual.
    2. On the remote control, press the Power button for three seconds.
    3. Reinsert the batteries, making sure they are inserted with the correct polarity (-/+), then see if the issue is resolved.
    4. If the issue is not resolved, remove the batteries again and leave them out for approximately 1 minute. Then, reinsert the batteries.
    5. You can manually turn off your TV by holding down the power button.
      1. Power button location of BRAVIA TV models on 2014 through 2017
      2. Power button location of BRAVIA TV models from 2018 onwards

    If the issue is resolved, the remote control may have temporarily stopped working due to poor battery contact or static electricity. If the issue continues, we advise you to go through each section of our complete troubleshooting guide.

    Our complete troubleshooting guides

    This article is composed of the following items. First, check whether the problem is due to the TV or the remote control. If the problem is due to the remote control, you will be guided by the remote control type. Start with Step 1.

    Step 1: Check whether or not the TV is in operation

    Step 2: Checking items of the remote control

    Step 3: Select remote control type

    If you completed all the steps and the issue is not resolved, please Contact Us for further support as service may be required, or the remote may need to be replaced.